The buyer is responsible for all the shipping costs on new orders and it will be deducted from the saved (or his/her) credit card.
9. All items must be in perfect condition if returned, and without any damages. The merchandise will be inspected and if there is any sign of being worn, it will be sent back to you. If inspection fails we will declared the transaction a final sale.
10. If you received free shipping and wish to return the merchandise, the shipping cost (Standard Delivery Cost) will be deducted from your refund. "Free shipping is awarded under the condition of purchase.
11. Christenning outfits are final sale. One time size exchanging is acceptable but we don't offer any refund for those items.
12. Items on sale, personal care items, Accessories ( Headpieces, Crowns, Tiaras, Sashes, Hairbow, Basket, Purse, Tie set, Petticoats, Hoops and Crinoline ..), Any Hosieries and Gloves, Special Orders, clearance, or identified as a "final sale" are final Sale, No exchangeable.
13. Eligible only for store credit with a 15% restocking fee when you returning to exchange 5 items or more.
14.Returns Over 30 Days
Sorry, any request for returns or exchanges over 30 days of receiving the order will be refused, and no credit will be received.
4. Returns & Refunds
We do our best to provide satisfaction for our customers; however, if you are experiencing any dissatisfaction, please check our return policy for refunds.
1.Please note that once an order is placed it cannot be cancelled.
*Cancellations Cost : Because your credit card processor charges and takes fee the minute that you enter your credit card to obtain approval and the order is processed immediately, any order that is changed or cancelled after receiving confirmation, will be charged 15% of the total order to cover any expenses that we incur to make changes or cover credit card processing fees.
2.Before returning any merchandise, please fill out the REQUEST FOR RETURN MERCHANDISE AUTHORIZATION FORM below on the day or day after receipt the merchandise.
You will receive a RMA# (Return Merchandize Authorization #) for the return upon approval via email within the same or next business day. The returned item(s) must be received within 7-10 days after receiving the return authorization number. After 10 days of receiving the return items, the return may be refused, and no credit will be received.
If for any reason you are not approved for the return, an email will be sent with the reason for disapproval. Any merchandise returned without a RMA# will be returned or refused at the buyer's expense.
Please, write the Return Authorization Number on the outside of your return package. Return package without RMA number on outside of package may be refused by Return Dept.
3. Shipping charges are non-refundable.
-There is a 25% restocking fee for each returned merchandise. Please note that shipping charges are not refundable. This includes all refused and unaccepted packages. You will receive a 25% restocking fee for any order in which delivery is refused. We cannot be responsible for orders that are sent out to the customer as requested but are refused or not picked up by the customer. If you received free shipping and wish to return the merchandise, the shipping cost will be deducted from your refund. "Free shipping" is given under the condition of purchase.
4. All items must be in perfect condition if returned, and without any damages. The merchandise will be inspected and if there is any sign of being worn, it will be sent back to you. If inspection fails we will declared the transaction a final sale.
- We are not responsible for any damages or lost items en route of shipping. Please remember that all the additional costs on shipping are buyer's responsibility.
7. Eligible only for store credit with a 25% restocking fee when you returning 6 items or more.